Privacy and Security

What we put in place to protect your data

Protecting your information

We understand that privacy and security are paramount for our users. Our Issue Templates for Jira Cloud app is designed with robust data protection and security practices to ensure that your information remains safe and secure. This page outlines our key privacy and security measures to help you understand how we handle your data.

Data Collection

We prioritize your privacy and data security. Our app does not store any personal data. We only retain the metadata of the specific Jira issues that you use as templates to enhance the user experience. Aside from this, no other data, including user information or unrelated issues, is stored on our servers.

Data Usage

The data we collect is solely used to provide and improve our services. This includes:

  • Ensuring the functionality of the templates within Jira.
  • Enhancing the user experience by storing template metadata.

We do not sell or share your data with third parties.

Data Storage

All data related to your templates is securely stored in data centers located in Frankfurt, Germany. These facilities comply with the highest standards of data protection and security protocols to ensure your information is safeguarded at all times.

Data Encryption

All data transmitted between our app and Jira Cloud is encrypted using industry-standard encryption protocols (TLS/SSL). This ensures that your data is protected during transit.

We are using the services of Cloudflare to add an extra layer of protection in this purpose.


We adhere to relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) for our European customers. Our practices are regularly reviewed and updated to ensure compliance with legal requirements and industry standards.

Vulnerability Management

We follow a rigorous process to identify and address potential security vulnerabilities. Our team regularly conducts security assessments and applies patches promptly to mitigate risks.

Transparency and Support

We believe in transparency and are committed to providing clear and comprehensive information about our privacy and security practices. If you have any questions or need further assistance, please do not hesitate to contact our support team.

For more details, please visit our Privacy Policy and Terms & Conditions.

Don't see the app in the menu?

Don't worry! This means our app, Issue Templates for Jira Cloud, isn't installed in your Jira instance yet. You can install it directly from the Atlassian Marketplace, as described in the next section of this documentation.

Next: Frequently Asked Questions (FAQs)

Privacy and Security

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