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Discover Jira's ecosystem

News, guides and practical articles about Jira templates, ticket standardization, ITSM, and the broader Atlassian ecosystem.

Issue Templates for Jira Cloud renamed to Process Templates for Jira, Jira process templates app

Issue Templates for Jira Cloud is now Process Templates for Jira

Issue Templates for Jira Cloud has a new name: Process Templates for Jira. Same app, same data, same install. What changed, what didn't, and why we renamed it.

Hands holding a smartphone over a desk, building a Jira bug-tracking workflow

Bugs in Jira: how to create a perfect bug-tracking workflow

Build a Jira bug-tracking workflow from intake to verified fix: statuses, severity vs priority, triage, SLAs, root-cause analysis and automation.

Developer working with code on a laptop, writing test cases in Jira

How to create efficient test cases in Jira

Manage test cases in Jira natively: a dedicated issue type, reusable templates, traceability to stories and bugs, and test cycles, no extra QA tool.

Notebook, charts, and a laptop on a desk used for IT service planning, ITSM best practices in Jira

ITSM best practices: how Jira Service Management streamlines your processes

ITIL-aligned ITSM best practices on Jira Service Management: SLAs, incident, problem, change and request management, plus templates for consistency.

Cloud Fortified: what the badge means when you install a Jira app

Cloud Fortified is Atlassian's highest trust tier for Marketplace apps: security, reliability, and support audited on an ongoing basis. What it covers.

Process Templates for Jira: our security practices and Atlassian programme participation

Process Templates for Jira participates in Atlassian's bug bounty programme and meets Cloud Fortified security requirements. What it means for your data.

Jira best practices for software development teams

A practical 2026 guide to Jira best practices for software teams: lean workflows, naming conventions, Definition of Done and backlog hygiene.

Stylised clock and motion-blurred light trails, Jira ticket standardization that saves time each week

The ROI of standardising your Jira tickets

The simple maths behind Jira ticket standardization: how many minutes per ticket you reclaim, a before/after table, and what a good ticket includes.

Repeating geometric pattern of identical white shapes, Jira issue template examples

Five Jira issue template examples worth copying

Five worked Jira issue template examples: bug, feature request, task, sprint, onboarding/ITSM, with the fields each should capture and where to start.

Populating variables in a user story template, Jira user story templates

How to write user stories in Jira: format, examples, and acceptance criteria

Learn how to write clear Jira user stories: the As a / I want / so that format, INVEST, real examples, acceptance criteria, and how to split big stories.

Jira issue hierarchy with an Epic, Stories and sub-tasks, Jira automation examples that create tickets for you

Jira automation examples: rules that create your tickets for you

Practical Jira automation examples and rules: auto-create sub-tasks, auto-assign, schedule recurring tickets, and fire templated issues from one trigger.

Why 400+ Jira teams use Process Templates for Jira and what they say about it

Real results from teams using Process Templates for Jira: time saved on repetitive tickets, consistent issues across projects, and a 4.6/5 rating.

Creating a Jira issue from a saved template, Process Templates for Jira

What's new in Process Templates for Jira

Variables, per-field control, issue hierarchies, and a Forge rewrite, the biggest release ever for Process Templates for Jira. See what changed.

Feature overview banner for Process Templates for Jira, Jira template variables and hierarchies

Variables, issue hierarchies, and per-field config: all live in Process Templates for Jira

Per-field control, variables, sub-task hierarchies, and variable reuse are all live in Process Templates for Jira. Here's what each one does.