A curated list of issue templates to be used in your workflows

An error, flaw, or fault in a software or system that causes it to behave unexpectedly or produce incorrect results. Bugs can occur during any stage of the development process and need to be identified, analyzed, and fixed to ensure the software functions as intended.

A large and complex issue or feature that cannot be completed in a single development cycle. Epics are broken down into smaller tasks or stories and prioritized based on their importance and value to the product or project.

A Jira story (also known as user story) refers to a small, self-contained unit of work that delivers a specific piece of functionality to the end-user. Story issues are tasks that need to be completed to implement a user story.

A specific piece of work that needs to be completed to achieve a particular goal. Task issues are individual tasks that are identified and tracked during the software development process.

A Feature Request refers to a structured request for the addition of new and significant functionality or features to a software product or system.

Requesting assistance with IT-related issues or problems. It involves contacting the IT service desk or helpdesk through various channels, such as phone, email, or self-service portal.

Process of requesting access to a virtual private network (VPN) for remote connectivity to an organization's network resources.

Process of requesting administrative privileges or access to IT systems, applications, or data.

The process of requesting the procurement of new software or license for an existing software application. The goal is to ensure that software purchases are aligned with business needs, comply with legal and regulatory requirements, and optimize the use of IT resources.

A formal document that describes an unplanned interruption or reduction in quality of an IT service. It includes details about the nature and scope of the incident, the impact on the users and the business, the initial response and resolution efforts, and the root cause analysis and corrective actions taken.

Insights, opinions, and suggestions provided by customers about their experiences with a product or service. Customer feedback provides valuable information to improve the product or service and better understand customer needs and expectations.

The process of guiding new customers through the initial stages of using a product or service to achieve their desired outcomes.

Process of integrating new employees into an organization and helping them to become productive members of the workforce.

Process of managing the separation of an employee from an organization. It involves terminating employment contracts, retrieving company property, closing accounts, and conducting exit interviews.

Identifying, attracting, and hiring qualified candidates for job vacancies within an organization. It involves creating job postings, sourcing candidates through various channels, such as job boards, social media, or employee referrals, screening resumes, conducting interviews, checking references, and making job offers.