Process Templates for Jira: our security practices and Atlassian programme participation

Atlassian retired the Cloud Security Participant badge on 31 March 2026. This post has been updated to reflect that change. The underlying security practices the badge represented, bug bounty participation, vulnerability testing, and incident management, remain in place for Process Templates for Jira.

The active trust signal on the Marketplace listing is now the Cloud Fortified badge. For what that covers, see our Cloud Fortified explainer. This post explains the security programme Process Templates for Jira participates in and what it means in practice for the data you put into your templates.

Why app security matters

Jira Cloud sits at the centre of how a lot of teams plan and ship work. Atlassian runs a cloud-first model, which means most of its tools are delivered over the internet rather than installed on a server you control. That is convenient for distributed teams, but it also means the apps you add to your instance can touch real project data.

The stakes are not abstract. IBM’s annual research put the average cost of a data breach at 4.88 million USD in 2024. Breaches usually trace back to ordinary weaknesses: weak credentials, phishing, and unpatched software. When you add a third-party app to Jira, you are extending your trust boundary to that vendor, so it is reasonable to ask what security commitments they actually make.

What the security programme involves

As part of Atlassian’s Marketplace security programme, Process Templates for Jira keeps three ongoing commitments rather than treating security as a one-time checkbox:

• We invite independent security researchers to probe the app for vulnerabilities.
• Reported issues have to be fixed within defined timelines, not whenever the team gets around to it.
• We maintain a repeatable process for handling security work, not a single audit that ages out.

Atlassian has confirmed that bug bounty participation continues to be highlighted on Marketplace listings even after the standalone badge was retired, so this remains a visible signal for buyers. It is a self-assessment aligned to Atlassian’s framework, so it is not the same as a third-party SOC 2 or ISO 27001 audit, and we do not claim those. What it does represent is a continuous commitment, which is exactly what you want from an app that lives inside your instance for years.

The practices in detail

These are not a form you fill in once. They are concrete practices we keep up.

Bug bounty participation

The app is signed up to the Atlassian Marketplace Bug Bounty Program, which runs through Bugcrowd, a crowdsourced security platform that connects vendors with a global network of ethical hackers. These researchers actively look for weaknesses in published Marketplace apps, and findings have to be resolved within a set window.

Vulnerability testing and timely patching

Beyond ad-hoc reports, the programme expects regular vulnerability assessments with a strong emphasis on patching anything discovered inside a defined period. The point of the cycle is that risks get found and closed quickly rather than lingering.

Security standards compliance

Atlassian uses industry-standard checklists that cover the core cloud control areas: access control, data protection, and vulnerability management. The assessment is structured so an app is measured against a standardized cloud security framework rather than a vendor’s own opinion of what “secure enough” means.

Incident management

A real incident management process means security issues get triaged, prioritized, and resolved on consistent timelines, so a problem has a defined path to resolution instead of an improvised scramble.

User access and regulatory alignment

Proper access control matters because limiting who can touch sensitive data reduces the blast radius if something goes wrong. The programme also expects apps to respect the regulatory requirements that apply to them, such as GDPR for teams handling EU data.

What this means for Process Templates for Jira: the Forge foundation

Process Templates for Jira is built on Atlassian Forge, and that platform is the foundation of these security commitments. Your template data is stored on a dedicated backend we host with DigitalOcean in EU data centres in Frankfurt, and the app stores no personal data. Keeping template data inside the EU, behind TLS and the controls Cloud Fortified requires, is how we meet the residency and data-handling expectations the programme sets.

If you want the full detail on how we handle data, our privacy and security guide lays it out, and the issue security article covers how template-driven issues respect Jira’s own security levels.

Process Templates for Jira carries the Cloud Fortified badge, which is Atlassian’s current active trust programme and covers security, reliability, and support. See our Cloud Fortified explainer for the details. For a team evaluating apps, that combination is a useful shortcut: the security work described above is in place, and has been across the app’s 400-plus installs and its 4.6 out of 5 rating from 20 reviews on the Marketplace.

Security and productivity together

The reason any of this matters is that security and productivity should not be a trade-off. Process Templates for Jira exists so teams can save any Jira issue, an Epic, Story, Task, Bug, or sub-task, as a reusable template, then create new work in seconds with variables filled in at create time and links between parent and sub-tasks preserved.

If you are setting all of this up for the first time, the getting started guide walks through the basics, and the template library has ready-made starting points for things like a bug template or an ITSM incident report. Teams that need governance can lean on project and global permission management so the right people own the right templates.

Try it free

Participating in Atlassian’s security programme is a small, concrete way of saying that we treat your data the way we would want ours treated. As Atlassian’s security programmes evolve, our goal stays the same: let your team focus on the work while the security plumbing stays solid in the background. If you want the wider feature picture first, the features overview is a good place to start.

If you want to see it in your own Jira, install Process Templates for Jira from the Atlassian Marketplace. It is free for up to 10 users, with a 30-day trial above that and no credit card required. You can review the full pricing before you decide, and reach us through support if you have security or data questions specific to your setup.