Incident Report
What is an Incident Report?
A formal document that describes an unplanned interruption or reduction in quality of an IT service. It includes details about the nature and scope of the incident, the impact on the users and the business, the initial response and resolution efforts, and the root cause analysis and corrective actions taken.
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Issue Template
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Description
A detailed description of the incident, including any relevant context, symptoms, and error messages.
Impact
The impact of the incident on business operations, ranging from high to low.
Date/Time
The date and time of the incident, including any relevant time zone information.
Root Cause
The root cause of the incident, if known.
Resolution
The resolution of the incident, including any workarounds or fixes that were implemented.
Lessons Learned
A list of lessons learned from the incident, including any recommendations for preventing similar incidents in the future.
Related Issues
A list of related issues, such as Epics or Stories, that are related to the incident report.
- Related Issue #1
- Related Issue #2
- Related Issue #3
Wiki format
**Description**
A detailed description of the incident, including any relevant context, symptoms, and error messages.
**Impact**
The impact of the incident on business operations, ranging from high to low.
**Date/Time**
The date and time of the incident, including any relevant time zone information.
**Root Cause**
The root cause of the incident, if known.
**Resolution**
The resolution of the incident, including any workarounds or fixes that were implemented.
**Lessons Learned**
A list of lessons learned from the incident, including any recommendations for preventing similar incidents in the future.
**Related Issues**
A list of related issues, such as Epics or Stories, that are related to the incident report.
* Related Issue #1
* Related Issue #2
* Related Issue #3
In the world of IT Service Management (ITSM), incidents are a common occurrence. An incident is any event that disrupts or reduces the quality of a service or system. These incidents can have a significant impact on the organization's ability to function, which is why it's critical to have a standardized process for reporting and addressing them.
An "Incident Report" template is a pre-defined format for documenting and reporting incidents. It typically includes fields for the reporter's name and contact information, the date and time of the incident, the affected system or service, the severity level, and other relevant details. By using a standardized template, organizations can ensure that all incident reports are documented in a consistent and organized manner, which makes it easier to track, prioritize, and address them.
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